Frequently Asked Questions

Frequently Asked Questions:

Can the delivery time be specified?

Yes, we offer the option to choose an available delivery time during order completion, and we adhere to the specified time as much as possible.

Is same-day delivery available?

Same-day delivery availability depends on when the order is placed and the availability of the service within the selected city.

What should I do if the roses arrive in poor condition?

Please contact us within two hours of receiving the order and send clear pictures of the product so that the case can be dealt with quickly.

Can the request be modified after it has been completed?

The order can be modified according to the processing status, and it is preferable to contact us as soon as possible to avoid any delays.

Do the gifts include wrapping?

Yes, all gifts provided include suitable packaging and are ready for presentation at no extra cost.

Can the order be cancelled after it has been confirmed?

The order cannot be cancelled after the order preparation phase has begun, due to the nature of the roses and the speed of their execution.